Privacy Policy
Last Updated: September 10, 2026 | Effective Date: January 1, 2026
1. Introduction & Corporate Identity
Homeeze (including our public website homeeze360.com, mobile applications, and doorstep service platform) is owned and operated by CLOUDFORCE IT SOLUTION PRIVATE LIMITED ("Cloudforce", "Homeeze", "we", "our", or "us"), a private limited company incorporated under the Companies Act, 2013 with Corporate Identification Number (CIN) U62099DL2026PTC461586 and Registration Number 461586 registered with ROC Delhi II.
We are strictly committed to safeguarding your privacy and personal data. This Privacy Policy details how we collect, process, store, and protect your information when you access our platforms and book doorstep home services.
2. Information We Collect
To deliver seamless doorstep home services, we collect:
- Contact Information: Full name, phone number, email address, and delivery/home address.
- Location Information: Precise GPS coordinates during active booking dispatch to navigate technicians to your door.
- Payment Data: Transaction references and UPI/Card gateway identifiers. We never store raw credit card CVV or PIN numbers.
- Service Logs: Service photos (e.g. before/after AC wash or plumbing repair), invoices, and customer satisfaction ratings.
3. How We Use Your Data
Your data is utilized strictly for service fulfillment:
- Assigning and dispatching the nearest background-verified service partner.
- Issuing GST compliant digital invoices and managing warranty claims.
- Sending transactional notifications via SMS, WhatsApp, and email.
- Quality audits and customer support resolution.
4. Partner Background & Data Sharing
We only share your address and phone number with the assigned service professional during the active booking window. We never sell, rent, or trade your personal data to third-party marketing brokers.
5. Security & DPDP Compliance
Our infrastructure employs 256-bit TLS encryption in transit and AES encryption at rest, complying with the Digital Personal Data Protection (DPDP) Act of India.
6. Contact Our Grievance & Compliance Officer
In accordance with the Information Technology Act, 2000, Digital Personal Data Protection (DPDP) Act, 2023, and Consumer Protection (E-Commerce) Rules, 2020, for data access requests, corrections, or grievance inquiries, write to our designated Officer at: