Refund & Cancellation Policy
Last Updated: September 15, 2026 | Compliant with Consumer Protection (E-Commerce) Rules & Digital Payment Gateways
Free Cancellation
100% free cancellation up to 30 minutes before your scheduled technician slot.
30-Day Guarantee
Free rework revisit or labor charge refund if you are not 100% satisfied with the repair.
Fast Refunds
Instant via UPI / Wallet, and 5-7 business days for Credit/Debit Cards to original source.
1Overview & Commitment to Customer Delight
Homeeze (accessible at homeeze360.com and associated mobile applications) is owned and operated by CLOUDFORCE IT SOLUTION PRIVATE LIMITED ("Company", "Homeeze", "we", "our", or "us"), CIN: U62099DL2026PTC461586, Registration No: 461586 (ROC Delhi II). We strive to deliver top-tier, standardized, and dependable on-demand doorstep home services. We understand that plans change and unforeseen issues can occur. This comprehensive Refund & Cancellation Policy sets forth transparent rules for order cancellations, rescheduling, service warranties, and financial refund processing in accordance with RBI guidelines, Consumer Protection (E-Commerce) Rules, 2020, and Google Play / Apple App Store developer standards.
2Customer Cancellation Policy & Slot Rules
- Free Cancellation Window: You may cancel any scheduled or express service booking 100% free of charge up to 30 minutes prior to the start of the scheduled arrival window.
- Late Cancellation / En-Route Dispatch Fee: If a cancellation is requested less than 30 minutes before arrival, or after the assigned professional has already been dispatched and is en route, a nominal dispatch fee of ₹99 (inclusive of GST) will be deducted or charged to compensate the technician for fuel and travel time.
- Cancellation After Doorstep Arrival: If the technician arrives at your door and the service is declined without fault of the technician, a basic inspection / doorstep visitation fee of ₹99 to ₹149 (depending on the service category) applies.
- Partner Cancellation / Unavailability: If an assigned partner fails to arrive or cancels due to unforeseen emergency, Homeeze will automatically dispatch an alternative top-rated technician at no extra cost, or issue a 100% instant refund with an apology compensation voucher.
3Rescheduling Policy
You can reschedule your booking time or date directly through the Homeeze Mobile App or by contacting our 24/7 support desk up to 30 minutes before the slot for zero fee. Slots can be postponed up to 7 calendar days into the future.
4Homeeze 30-Day Service Warranty & Free Revisit
We stand firmly behind the skill and craftsmanship of our certified professionals:
If the appliance, repair, or cleaning job fails or does not meet standard quality within 30 days of service completion, a senior certified technician will revisit your premises and correct the issue free of cost.
In the rare event our team cannot successfully rectify the service defect under warranty, a full 100% refund of the labor and service charge will be issued back to your payment account.
5Accidental Damage Protection (Up to ₹10,000)
Your home is safe with Homeeze. In the unlikely case of accidental property or appliance damage caused directly by our verified technician during the execution of a verified booking, Homeeze provides damage cover of up to ₹10,000 subject to inspection and incident verification by our quality resolution team within 48 hours of service completion.
6Refund Timelines & Payment Mode Settlement
All approved refunds are settled directly to the original mode of payment used during checkout:
| Payment Method | Refund Destination | Expected SLA Timeline |
|---|---|---|
| UPI (GPay / PhonePe / Paytm) | Original Bank VPA | Instant to 24 Hours |
| Credit / Debit Card | Issuing Bank Account | 5 - 7 Business Working Days |
| Net Banking | Source Bank Account | 3 - 5 Business Working Days |
| Cash on Delivery (COD) | Bank Transfer or UPI VPA | Within 24 Hours of Verification |
7How to Initiate a Cancellation or Refund Request
You can initiate a cancellation or request a warranty refund through any of the following channels:
- In-App: Navigate to Bookings > Select Active Booking > Tap Cancel Booking or Request Warranty Revisit.
- WhatsApp Hotline: Message our instant concierge at +91 9217443900 with your Booking ID.
- Phone Support: Call our customer care line at +91 9217443900 (Operating 8:00 AM – 10:00 PM IST daily).
- Email: Send your booking details and reason to contact@homeeze360.com.
Grievance & Escalation Redressal
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer details are published below: